Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com

Widomaker Weblog Mirror

Widomaker and Internet related news or information

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[Fixed] DSL Outage in Williamsburg 8/3/11

There is a known outage in the Williamsburg area near Centerville and Longhill Road. This outage is caused by a fiber cut at that location. The fiber repair should be restored before noon on Thurs. We will keep this post and support lines updated.

8/4/11 2:30pm: Repair complete

[Fixed] DSL Outage Williamsburg 07/26/2011

Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.

7/26/11 7:00p: No ETR as of yet. Have been told that Network Engineers are working the trouble.

7/27/11 1:22p: The phone company has found the faulty equipment is working to repair/replace it.  We do not have an ETR yet, but will keep this post and the voice system up-to-date with any information we get as we get it.

7/27/11 4:00p: Outage looks to be cleared.

Support / Office Closed Monday July 4th 2011

In observation of the Independence Day holiday weekend, our hours of operation for our offices are as follows:

Saturday July 2nd – Normal 10am – 4pm Phone Support – Office Closed
Sunday July 3rd – Phone Support and Office Closed
Monday July 4th – Phone Support and Office Closed

Normal hours will resume on Tuesday July 5th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Trouble getting Widomaker email?

If your email program keeps prompting you for your username and password, or you get a failure notice. Be sure that your POP3 Username is just the first part of your email address.

EXAMPLE:
Email: johndoe@widomaker.com or johndoe@tni.net
Account Name/Username: johndoe (Be sure to drop the @widomaker.com/@tni.net)

How To Check:
-Outlook Express: Tools/Accounts/Mail Tab/Properties/Servers Tab (Check Account Name)

-Outlook: Tools/E-Mail Accounts/View or Change existing email account/Next/Change (Check User Name)

-Eudora: Tools/Options/Getting Started (Check Login Name)

-Thunderbird: Tools/Account Settings/Server Settings (Check User Name)

If you still need help, please feel free to contact us at 757-253-7621.

Support / Office Closed Monday May 30th 2011

In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:

Monday Phone Support and Office will be CLOSED

Normal hours will resume on Tuesday May 31st.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[FIXED] DSL Outage (WMBG/NN)

Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.

3/7/11 1:00a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

3/7/11 12:00p: It was discovered that the phone company network was unable to pass traffic to our customers due to a lack of IP connections.  More connections are being added and hope to have all systems running in the next 1 – 2 hours.

3/7/11 2:40p: Service is restored.  Customers will need to turn off their DSL Modems/Routers by removing the power cord (black round cord) or if they have a switch, turn it off.  Count to 10 very slowly.  Then plug in or switch on and give the devices 2 – 3 minutes to power cycle up.  After this you should be able to surf the internet normally.

[FIXED] DSL and Mail Connection Issues

As of roughly 7am this morning, many customers may experience troubles trying to connect to the DSL Service.  Those who were already connected, may experience issues connecting to mail servers.  Technicians are aware of the issue and are working to restore service as quickly as possible.

Services were restored as of 10:15am.

Widomaker NNTP Service to be Discontinued

The Widomaker Newsgroups/Usenet service, powered by Giganews will be discontinued as of January 31st, 2011. Existing customers will continue to be able to access the service until February 28th, 2011.

This decision is in alignment with other Internet Service Providers that have recently terminated their Newsgroups service due to the declining popularity of Newsgroups as customers chose other methods, such as RSS feeds and web browsing to access information.

If you would like to continue using Giganews service, visit http://www.giganews.com/signup/ for a 14-day free trial.

Support / Office Closed Saturday January 1st 2011

In observation of the New Years holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday January 3rd.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Saturday December 25th 2010

In observation of the Christmas holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday December 27th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

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