Widomaker Weblog

Widomaker and Internet related news or information

Trouble getting Widomaker email?

If your email program keeps prompting you for your username and password, or you get a failure notice. Be sure that your POP3 Username is just the first part of your email address.

EXAMPLE:
Email: johndoe@widomaker.com or johndoe@tni.net
Account Name/Username: johndoe (Be sure to drop the @widomaker.com/@tni.net)

How To Check:
-Outlook Express: Tools/Accounts/Mail Tab/Properties/Servers Tab (Check Account Name)

-Outlook: Tools/E-Mail Accounts/View or Change existing email account/Next/Change (Check User Name)

-Eudora: Tools/Options/Getting Started (Check Login Name)

-Thunderbird: Tools/Account Settings/Server Settings (Check User Name)

If you still need help, please feel free to contact us at 757-253-7621.

Support / Office Closed Monday May 30th 2011

In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:

Monday Phone Support and Office will be CLOSED

Normal hours will resume on Tuesday May 31st.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[FIXED] DSL Outage (WMBG/NN)

Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.

3/7/11 1:00a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

3/7/11 12:00p: It was discovered that the phone company network was unable to pass traffic to our customers due to a lack of IP connections.  More connections are being added and hope to have all systems running in the next 1 – 2 hours.

3/7/11 2:40p: Service is restored.  Customers will need to turn off their DSL Modems/Routers by removing the power cord (black round cord) or if they have a switch, turn it off.  Count to 10 very slowly.  Then plug in or switch on and give the devices 2 – 3 minutes to power cycle up.  After this you should be able to surf the internet normally.

[FIXED] DSL and Mail Connection Issues

As of roughly 7am this morning, many customers may experience troubles trying to connect to the DSL Service.  Those who were already connected, may experience issues connecting to mail servers.  Technicians are aware of the issue and are working to restore service as quickly as possible.

Services were restored as of 10:15am.

Widomaker NNTP Service to be Discontinued

The Widomaker Newsgroups/Usenet service, powered by Giganews will be discontinued as of January 31st, 2011. Existing customers will continue to be able to access the service until February 28th, 2011.

This decision is in alignment with other Internet Service Providers that have recently terminated their Newsgroups service due to the declining popularity of Newsgroups as customers chose other methods, such as RSS feeds and web browsing to access information.

If you would like to continue using Giganews service, visit http://www.giganews.com/signup/ for a 14-day free trial.

Support / Office Closed Saturday January 1st 2011

In observation of the New Years holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday January 3rd.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Saturday December 25th 2010

In observation of the Christmas holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday December 27th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Phone Scam for your Computer!

Be weary of receiving phone calls from a Microsoft Service Center or similar name, claiming they are calling you to help you remove viruses from your computer.  This is likely a scam to take money or even your identity from you.

So far, the callers seem to always call with an accent and try to get you to go to websites to remove the viruses and want to charge you a fee for it using a credit card.

Mostly this scam appears to be attacking UK folks, but phone calls have started hitting US customers and even our own Widomaker Customers.

If you receive such a phone call, do not fall for it.  If you can, record the call or if you can get any information, take it and report it to the authorities. Hang up the phone.

Support / Office Closed Thursday November 25th 2010

In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed.  Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[FIXED] DSL Outage (WMBG/NN/Norfolk)

Please note, some DSL customers in the Wmbg/NN/Norfolk areas may be having trouble getting connected to the internet. The common error message is 738 “The server did not assign an address”. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, In most cases, the connection will get establish after a few attempts So please keep trying until this problem is resolved.

11/1/10 11:25a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

11/1/10 2:08p: Possible Hardware failure in phone company network. As soon as we get an update with will let you know.

11/1/10 6:30p: No new information. Phone company ticket is still being worked in the Norfolk area.

11/2/10 7:05a: Phone company worked through the night and problem is still not resolved. At this time there is still no ETR.

11/2/10 2:30p: Problem has now been escalated to the Verizon IPNOC who run the routers and is currently working with them on the issue.

11/2/10 7:00p: Verizon has located the failing hardware that has been causing DSL customers from logging on to the internet. We have been told that they will attempt to migrate all customers to backup equipment while the failing hardware is fixed. Based on the size of this outage, this migration will take some time. Verizon has not provided an ETR of completion. Widomaker does have technicians available to assist with this migration. As this problem is out of Widomaker’s control, we are doing everything we can to get this problem resolved as quickly as possible.

11/3/10 1:00p: Service is restored. If you are still having problems, be sure to turn your DSL modem and/or Router of for 10sec and then turn them back on. Also rebooting your computer will help.

Red Alert for Net Neutrality

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