Widomaker Weblog

Widomaker and Internet related news or information

[Fixed] DSL Outage – WMBG/NN/Hampton

[12:01pm] Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible. At this time there is no ETR. We will keep everyone posted once we get more info.

[1:57pm] Service was restored!

Support / Office Closed Monday September 6th 2010

In observation of the Labor Day holiday weekend, our offices and support lines will be closed.  We will reopen Tuesday, September 7th, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[Fixed] DSL Outage – Williamsburg Area

[3:20pm] Around 1:15pm we started to get reports of no internet access. It seems that there was an accident around the Williamsburg Area Transit station that has caused this outage along with phone line troubles. At this time we have no ETR.

[4:52pm] Phone company repair has restored service to 80%.

[6:10pm] Some customers may still have problems. Est. time for repair is 6am Wed. due to a OC-192 Fiber-Cut around the Busch Gardens area. Techs are on-site and moving forward on repairs.

More info can be found on this outage via VaGazette Website.

Support / Office Closed Monday July 5th 2010

In observation of the Independence Day holiday weekend, our offices and support lines will be closed.  We will reopen Tuesday, July 6, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[FIXED] DSL Outage in Denbigh, Newport News

Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible.

Update 6/7/10 1:35pm: Phone company has a network switch problem that is effecting DSL and phone service. At this time there is no ETR. We will keep everyone posted.

Support / Office Closed Memorial Day

In observation of the Memorial Day holiday, our offices and support lines will be closed.  We will reopen Tuesday, June 1, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Want to make extra Cash? (Sales Position Available)

We are seeking to hire an Internet Business Sales Consultant to provide face-to-face guidance for local customers who are seeking Internet Services.

  • B2B sales experience with a quantifiable track record of success.
  • Experience making outbound calls prospecting to small and medium businesses via cold calling and networking.
  • Ability to execute day-to-day call cycle management, using a wide variety of own techniques.
  • Exceptional verbal and written communication skills, including active listening.
  • Highly motivated, results driven leader.
  • High customer orientation and self motivation.
  • Ability to discover customer needs, influence others and apply practical learning.

This is an independent contractor position that pays commission based only. Widomaker will provide phone service. Broadband internet access is required. Commissions are payed 30-60 days out.

Serious inquiries only. joboffer @ widomaker.com

Thank you,
Widomaker Sales Team

Office Phones

If you are trying to call our office, the phones are currently down.  We have the phone company working on the issue.  You can also email us at helpdesk @ widomaker.com for a quicker response. Thank you for your patience and we apologize for the inconvenience.

UPDATE: 12:05pm – Phone company is reporting a possible Fiber cut in our office park. Crews are on-site working on the problem.

UPDATE: 12:50pm – Fiber cut repaired and phone lines restored.

Winter Storm Power outage

As of Feb 1, at 1pm – Va Power is replacing power to our call center. But have been told it could be another 6-8hr before power has been restored due to the winter storm. Support staff is checking voicemail from a remote location until we loose power to our phone system. You may also send email to techdesk @ widomaker.com and someone will reply as soon as possible. We do apologize for the inconvenience.

Update 2:45pm – Remote phone system is down do to power outage. Voicemail is still working. Please feel free to leave a message or send email to techdesk @ widomaker.com. Not sure how much longer voicemail will stay up on backups.

Update 6:30pm – Voicemail and phone system lost power. The only way to get a hold of us now is via email. We will keep this blog updated.

Update 7:30pm – Phones and power restored

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