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How to use Webmail

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends in widomaker.com (or tni.net) will be able to use the new, and improved, Webmail system to send or receive e-mail. The new Webmail can be used as your primary method of accessing your e-mail, or it can be used in addition to a typical e-mail (client) program like Mozilla Thunderbird or Microsoft Outlook. Webmail is especially helpful when you are away from your primary home or work computer (where you use Mozilla Thunderbird or Microsoft Outlook).

An overview of how to use the new Webmail system, provided by the Webmail provider, can be downloaded in PDF format using the link, below…

How to use Webmail

The new Webmail system, once launched, will be available at this address (URL)…

https://webmail.widomaker.com/

Make sure your web browser’s address bar displays the correct Webmail address (see below) before entering your password…

Widomaker-Webmail-Address-Bar

Please note, if you receive an “Unsafe password” warning (an example is displayed below) you should change your password.

Unsafe Password Warning

Update E-mail Settings in Apple Mail on Mac OS X (Versions ≤ 10.11, El Capitan)

Apple Mail App

Apple Mail App

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Apple Mail app in OS X e-mail software, on their Apple Mac desktop, or laptop computer.

Only make changes to your settings if you started receiving an error once the migration took place.

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, below.

If you don’t know which version of Mac OS you are using, read the Apple support article titled, “How to find the macOS version number on your Mac“.

How to update settings in Mail on Apple’s Mac OS X

Please note that some screens and steps may vary from the instructions, below, due to differences between versions of OS X, macOS, or the Apple Mail app.

  1. Open Mail (postage stamp icon) to the main e-mail screen.
  2. Click the Mail menu at the top-left of the Mail screen, then click Preferences, as shown in the image, below…
    mail-preferences-menu
  3. Click the Accounts tab. Select your Widomaker e-mail account from the Accounts listing in the left side column. Make sure the Account Information tab is selected. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  4. Click the Advanced tab. Make sure that the other settings match what is highlighted with green, in the image, below.
    • Port: 995
    • Use SSL: ☑ (checkmarked)
    • Authentication: Password

    Mac-Mail-Advanced

  5. Once again, click the Account Information tab. Click the drop-down menu to the right of the “Outgoing Mail Server (SMTP):” field. Select “Edit SMTP Server List…
    Mac-Mail-Edit-SMTP-List
  6. Select the Widomaker SMTP server. Make sure the Account Information tab is selected. Verify that the Server Name is “smtp.widomaker.com” as shown in the image, below…
    Mac-Mail-SMTP-Acct-Info
  7. Click the Advanced tab. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks). Make sure that the other settings match what is highlighted with green, in the image, below. Then, click OK.
    • Use default ports: ◉ (selected), or Port: 587
    • Use secure sockets layer (SSL): ☑ (checkmarked)
    • Authentication: Password
    • User Name: Your full e-mail address (all lowercase letters)

    Mac-Mail-SMTP-Advanced

  8. Close the Accounts window. When asked if you would like to save the changes, select Yes.
    Mac-Mail-Close-Accounts-Window
  9. All done! Now test checking and sending mail to confirm Mail is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Mail is working properly.

Troubleshooing Steps

If, after the completing the above steps, you are unable to send or receive mail, please try these troubleshooting steps…

If you have trouble after completing the above steps, make sure all of your accounts in Apple Mail are set to Online as described in the link at Apple’s Support, below…

Apple Support: If a mailbox is offline in Mail on Mac

How to Take Accounts Online in Apple Mail:

How to Take Accounts Online in Apple Mail

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, again, from step number one (1).

Update E-mail Settings in Apple iOS 11.3 on iPhone & iPad

ios-mail-icon

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using Apple’s iOS 11.3 on an iPhone or iPad, with the default Apple mobile e-mail app.

  1. Open the ⚙ Settings app on your Apple iOS device.
  2. Scroll down the left-side menu of Settings until you reach Accounts & Passwords. Select or tap on Accounts & Passwords.
    iOS-Accounts-Passwords
  3. On the right-side, select or tap your Widomaker e-mail account.
    iOS-Select-Email-Account
  4. On the new screen, tap your Widomaker e-mail account.
    iOS-Select-Email-Account2
  5. Edit the “User Name” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    iOS-Account-Settings
  6. Tap on the Widomaker SMTP server.
    iOS-Outgoing-SMTP
  7. On the new screen, tap the Widomaker SMTP server.
    iOS-SMTP
  8. Edit the “User Name” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    iOS-Username
  9. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Host Name: smtp.widomaker.com
    • User Name: Your full e-mail address (all lowercase letters)
    • Use SSL: ON
    • Authentication: Password
    • Server Port: 587

    iOS-SMTP-Settings

  10. Tap DONE at the top-right corner.
  11. Tap the backwards pointing arrow, at the top-left corner, to go back to the Account screen,
    iOS-SMTP-DONE
  12. Tap Done in the top-right corner.
    iOS-Account-Done
  13. All done! Press the device’s home button, open the e-mail app, and test checking and sending mail to confirm Apple’s iOS e-mail app is working properly. Sending yourself a test message is an easy way to test that the settings are correct and e-mail is working properly.

Update E-mail Settings in Android Oreo (8.0 – 8.1)

Android-Mail-Icon

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using Android Oreo (8.0 – 8.1) with the default Google mobile e-mail app, on their Android smartphone, or tablet.

  1. Open the Google e-mail app on your Android device.
  2. Select or tap the ≡ options button (triple bar) in the top-left corner of the main e-mail screen.
    Android-8-Menu
  3. Tap Settings located toward the bottom of the displayed menu (you might have to scroll down to find it).
  4. Tap your Widomaker e-mail account, on the Settings screen.
    Android-8-Mail-Settings
  5. Once your mail account settings are displayed, scroll down until you see Incoming settings and Outgoing settings, under Server settings.
    Android-8-Mail-Account
  6. Tap on Incoming settings.
  7. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  8. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Server: mail.widomaker.com
    • Port: 993
    • Security type: SSL/TLS

    Android-8-Incoming

  9. Tap DONE.
  10. Tap on Outgoing settings.
    Android-8-Outgoing-Menu
  11. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  12. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • SMTP server: smtp.widomaker.com
    • Port: 465
    • Security type: SSL/TLS

    Android-8-Outgoing

  13. Tap DONE.
  14. Tap the back arrow in the top-left corner to return to the main e-mail screen.
  15. All done! Now test checking and sending mail to confirm Google’s Android e-mail app is working properly. Sending yourself a test message is an easy way to test that the settings are correct and e-mail is working properly.

Update E-mail Settings in Windows Live Mail 2012 (WLM)

Windows Live Mail

Windows Live Mail

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Windows Live Mail 2012 e-mail software, on their desktop, or laptop computer.

Please note that Windows Live Mail is no longer a supported e-mail program. As stated on their website, Microsoft stopped supporting Windows Live Mail on, January 10, 2017:

Windows Essentials 2012 suite reached end of support on January 10, 2017.

As of January 10, 2017, Windows Essentials 2012 is no longer supported on Windows 10, and is unavailable for download.

Windows Essentials 2012 included Windows Movie Maker, Windows Photo Gallery, Windows Live Writer, Windows Live Mail, Windows Live Family Safety and the OneDrive desktop app for Windows. Already installed applications will continue to work as they do today.

As a result, the following instructions for WLM are provided as a convenience, only. No technical support is available for software that has reached the end of its support.

How to update settings in Windows Live Mail 2012 (WLM)

  1. Open Windows Live Mail 2012 (WLM) to the main e-mail screen.
  2. Click the FILE menu at the top-left of the WLM window, as shown in the image, below…
    WLM-File
  3. Click Options then “@ Email accounts…“, as shown in the image, below…
    Windows-Live-Mail-Options
  4. Select your Widomaker e-mail account, then click the Properties button, on the right side of the window, as shown in the image, below…
    WLM-Accounts
  5. Once the Properties window is displayed, click the Servers tab, as shown in the image, below…
    WLM-Properties-General
  6. Once the Servers tab is open, edit the “Email username:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    WLM-username
  7. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Incoming mail (POP3): mail.widomaker.com
    • Outgoing mail (SMTP): smtp.widomaker.com
    • Email username: Your full e-mail address (all lowercase letters)
    • Log on using cleartext authentication: ◉ (selected)
    • My server requires authentication: ☑ (checkmarked)

    WLM-Properties-2

  8. Click the Advanced tab. Make sure that the other settings match what is highlighted with green, in the image, below.
    • Server Port Numbers
      • Outgoing mail (SMTP): 465
      • This server requires a secure connection (SSL): ☑ (checkmarked)
      • Incoming mail (POP3): 995
      • This server requires a secure connection (SSL): ☑ (checkmarked)

    WLM-Advanced

  9. Click OK.
    WLM-OK
  10. Click Close.
    WLM-Close
  11. All done! Now test checking and sending mail to confirm Windows Live Mail 2012 is working properly. Sending yourself a test message is an easy way to test that the settings are correct and WLM is working properly.

Update E-mail Settings in Microsoft Outlook 2010

Microsoft Outlook 2010

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Microsoft Outlook 2010 (14.0) e-mail software, on their desktop, or laptop computer.

  1. Open Microsoft Outlook to the main e-mail screen.
  2. Click the FILE menu at the top-left of the Outlook window, as shown in the image, below…
    Outlook-2010-File-Menu
  3. Click INFO on the left side menu, as shown in the image, below…
    Outlook-2010-Info-Menu
  4. Click the Account Settings square, then “Account Settings…” in the drop-down menu, as shown in the image, below…
    Outlook-2010-Acct-Info
  5. Once the Account Settings (Email Accounts) window is displayed, select your e-mail account in the centermost window, then click the Change button, as shown in the image, below…
    Outlook-2010-Acct-Settings
  6. Once the Change Account (Internet E-mail Settings) window is open, edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    Outlook-Logon-Info
  7. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Incoming mail server: mail.widomaker.com
    • Outgoing mail server (SMTP): smtp.widomaker.com
    • User Name: Your full e-mail address (all lowercase letters)

    Outlook-2010-Change-Acct

  8. Click More Settings in the bottom-right corner of the Change Account (POP Account Settings) window.
    Outlook-More-Settings

    • Click the Outgoing Server tab. Verify that “My outgoing server (SMTP) requires authentication” is checkmarked ☑ and “Use same settings as my incoming server” is selected.
      Outlook-SMTP-Auth
    • Click the Advanced tab. Make sure that the settings match what is highlighted with green rectangles, in the image, below.
      • Server Port Numbers
        • Incoming server (POP3): 995
        • This server requires an encrypted connection (SSL/TLS): ☑ (checkmarked)
        • Outgoing server (SMTP): 587
        • Use the following type of encrypted connection: Auto or STARTTLS
    • Click OK.
      Outlook-Advanced-Tab
  9. Click NEXT.
    Outlook-2010-Chg-Acct-Next
  10. Outlook will test the settings. Once the test has finished, click CLOSE in the Test Account Settings window.
    Outlook-Test
  11. Click FINISH.
    Outlook-2010-Finish
  12. Click CLOSE.
    Outlook-Close
  13. All done! Now test checking and sending mail to confirm Outlook is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Outlook is working properly.

Update E-mail Settings in Microsoft Outlook 2013 & 2016

Outlook Icon

Microsoft Outlook

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Microsoft Outlook 2013 (15.0) or 2016 (16.0) e-mail software, on their desktop, or laptop computer.

Users of Outlook 2016 version 1807 (Build 10325.20082 or later) may have trouble editing their e-mail account settings due to changes Microsoft has made in a recent update: Please note that steps and screens pictured, below, may differ if your version of Outlook 2016 has been updated to 1807, due to unfortunate changes made by Microsoft. To determine the exact version you are using, see Microsoft’s article titled, “What version of Outlook do I have?” If you have Outlook 2016 version 1807 (or possibly a later version) then, the screen displayed for steps 6 and 7 will be different. The Change Account (POP and IMAP Account Settings) screen was renamed to POP Account Settings. Also the “User name:” field was renamed, “Account name:“. Update the “Account name” to be your full e-mail address, then click “Next”. Assuming all previously configured settings were already correct, you should be able to send and receive e-mail, now. If you are using a version of Outlook 2016 prior to 1807, follow the steps, below, normally.
  1. Open Microsoft Outlook to the main e-mail screen.
  2. Click the FILE menu at the top-left of the Outlook window, as shown in the image, below…
    Outlook File Menu
  3. Click INFO on the left side menu, as shown in the image, below…
    Outlook Info Menu
  4. Click the Account Settings square, then “Account Settings…” in the drop-down menu, as shown in the image, below…
    Outlook Acct Settings Menu
  5. Once the Account Settings (Email Accounts) window is displayed, select your e-mail account in the centermost window, then click the Change button, as shown in the image, below…
    Outlook Account Settings
  6. Once the Change Account (POP Account Settings) window is open, edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    Outlook-Logon-Info
  7. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Incoming mail server: mail.widomaker.com
    • Outgoing mail server (SMTP): smtp.widomaker.com
    • User Name: Your full e-mail address (all lowercase letters)

    Outlook Change Account

  8. Click More Settings in the bottom-right corner of the Change Account (POP Account Settings) window.
    Outlook-More-Settings

    • Click the Outgoing Server tab. Verify that “My outgoing server (SMTP) requires authentication” is checkmarked ☑ and “Use same settings as my incoming server” is selected.
      Outlook-SMTP-Auth
    • Click the Advanced tab. Make sure that the settings match what is highlighted with green rectangles, in the image, below.
      • Server Port Numbers
        • Incoming server (POP3): 995
        • This server requires an encrypted connection (SSL/TLS): ☑ (checkmarked)
        • Outgoing server (SMTP): 587
        • Use the following type of encrypted connection: Auto or STARTTLS
    • Click OK.
      Outlook-Advanced-Tab
  9. Click NEXT.
    Outlook-Next
  10. Outlook will test the settings. Once the test has finished, click CLOSE in the Test Account Settings window.
    Outlook-Test
  11. Click FINISH.
    Outlook-Finish
  12. Click CLOSE.
    Outlook-Close
  13. All done! Now test checking and sending mail to confirm Outlook is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Outlook is working properly.

Update E-mail Settings in Mozilla Thunderbird

Thunderbird icon

Mozilla Thunderbird

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Mozilla Thunderbird e-mail software, on their desktop, or laptop computer.

  1. Open Thunderbird to the main e-mail screen.
  2. Open Thunderbird’s Account Settings window with the following instructions:
    1. Hold down the ALT key on the keyboard.
    2. While the ALT key is being held down, also press the T key, to open the TOOLS menu.
    3. Once the TOOLS menu is open, click on Account Settings to open the Account Settings window.
    4. Instructions continue after the image, below…

      Thunderbird account settings 3

    5. Once the Account Settings window is displayed, click on Server Settings, located on the left side of the window, under your e-mail address. The image, below, points to Server Settings using a red arrow pointing to the left.
  3. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  4. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Server Name: mail.widomaker.com
    • Port: 995
    • User Name: Your full e-mail address (all lowercase letters)
    • Connection security: SSL/TLS
    • Authentication method: Normal password
  5. Instructions continue after the image, below…
    Thunderbird account settings

    Thunderbird account settings.

  6. Edit the Outgoing Server Settings…
    1. Click on ✉ Outgoing Server (SMTP), located at the bottom of the left side column, in the Account Settings window…
      Instructions continue after the image, below…

      Outgoing Server Menu

    2. Select the Widomaker SMTP server, from the list, then click the EDIT button, to the right side of the window, as shown in the image, below…
    3. Instructions continue after the image, below…

      Thunderbird SMTP settings

    4. Edit the “User Name:” field, located in the SMTP Server window. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    5. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
      • Server Name: smtp.widomaker.com
      • Port: 587
      • Connection security: STARTTLS
      • Authentication method: Normal password
      • User Name: Your full e-mail address (all lowercase letters)
    6. Instructions continue after the image, below…

      Thunderbird SMTP edit

    7. Once you have made the necessary changes, in the SMTP Server window, click OK.
  7. The Account Settings window should be displayed. Click OK at the bottom of the Account Settings window, as shown in the image, below…
  8. Thunderbird account settings 2

  9. All done! Now test checking and sending mail to confirm Thunderbird is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Thunderbird is working properly.
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