Our e-mail server provider has posted a status update regarding a mail sending issue. They are currently working to resolve the issue…
Investigating – We are experiencing mail delivery issue at this time and are actively investigating the problem. We will post additional information as we receive it.
Oct 30, 17:45 UTC
Click the button, below, for updates on this incident…
Our team has resolved the issues affecting our spam filtering service in both Cluster A and B.
All services are now back on-line for both Clusters.
Oct 30, 2018 – 19:54 UTC
(Updates will be added to the bottom of this post)
We are still making progress, and getting closer to completing the previously announced e-mail migration.
We will use this weblog (blog) post, here, to communicate the status of the migration, as progress is made. Once the migration is complete, we will post that information, here, and rename the title of this post to indicate the migration is complete.
The migration IS NOT complete until we have made that announcement, here. Do not make any changes to your e-mail settings until we have announced that the migration is complete.
Upcoming E-mail Server Migration
We are planning to perform the, previously announced, upcoming e-mail migration of 2018, the first week of September. We are tentatively planning on, Tuesday, September 4th, 2018, with Wednesday as an alternate date. Please review the original announcement for important details.
The most important detail to be aware of is the Username format change. After the migration is complete (not before), you will need to update the Username setting in your e-mail software to use the new format. Previously, the Username, for e-mail, was the first part of your e-mail address, before the “@” sign. After the migration is complete, the Username specified in your e-mail settings must include “@widomaker.com” (without quote marks).
For example, in the past, if your e-mail address was email@example.com, your Username was “example“. After the migration is complete, the Username would be “firstname.lastname@example.org“.
We are working on a tentative schedule for the upcoming e-mail server migration.
We are planning to perform the migration sometime during the first week of, September, 2018. We are tentatively planning on, Tuesday, September 4th, 2018, with Wednesday as an alternate date. We will confirm the exact date and time, in the near future. Please stay tuned to Widomaker announcements by regularly visiting one, or more, of the following:
[Updates will be added to the bottom of this post]
On Saturday, August 11, 2018, one of Widomaker’s servers began suffering an outage. We have contacted the server provider to report the issue and are waiting on a response.
Regarding the recently announced E-mail Platform changes, we are making progress, and getting closer to migrating to a new and improved e-mail server. A specific date, for the migration, will be announced in the near future. You may want to review the original announcement to refresh your memory.
In preparation, the pricing changes, described in the original announcement, will go into effect on, August 1, 2018. The upcoming server changes and migration will occur on a later date, to be announced in the near future. The section of the original announcement regarding the price changes is reproduced, below, for your convenience.
There are some upcoming changes related to @widomaker.com e-mail accounts, e-mail settings, and pricing for e-mail accounts.
Some customers may be experiencing incoming e-mail delays on 10/17/2017. Widomaker purchases spam filtering services, for widomaker.com (and tni.net) e-mail addresses, from a 3rd party spam filtering provider. All e-mail destined for a widomaker.com (or tni.net) address must pass through the spam filtering servers before it reaches Widomaker’s servers.
On 10/17/2017, this spam filtering provider informed us of an issue, with their spam filtering servers, that is causing incoming mail to be delayed, if it was sent to users with a widomaker.com (or tni.net) e-mail address. They are working to resolve the issue.
Update 3:40PM: It appears that the spam filtering provider took some steps, in an effort to resolve the issue, that, while well-intentioned, caused some pending messages to be rejected, and returned to the sender. In that case, the sender will need to resend any messages that were returned to them. The majority of the delayed messages, however, should be delivered within several hours. The underlying issues appear to have been resolved. Normal e-mail delivery, to and from the spam filtering servers, appears to have resumed.
Apparently there was significant file system corruption following the previous Unscheduled Emergency Maintenance for wilma.widomaker.com, Friday, March 18 2016, 8:00 PM EDT.
This issue only effects users with an e-mail address that ends with @widomaker.com (or @tni.net).