Announcements
Upcoming Holiday Hours
We hope that everyone has a happy and safe Christmas and New Year holiday. Please find our upcoming holiday hours, for the end of 2019, below…
Opening Late on, Monday, Dec. 16, 2019
Our office will be opening late on, Monday, Dec. 16th, 2019.
Upcoming Emergency Maintenance Periods (E-mail Server)
This announcement applies to customers with widomaker.com (or tni.net) e-mail accounts. Additionally, it applies to customers who use our Hosted SMB Enhanced Email service with their own domain name. This does not apply to customers using their own domain name with the Standard Email managed with the Plesk Control Panel.
We received the following notices from our email server provider regarding two upcoming emergency server maintenance periods:
[Resolved] Webmail & IMAP Login Failures
12/3/2019 11:40 AM ET – Our e-mail server provider is investigating login failures when using certain methods of accessing email. Users may be unable to login via Webmail and may experience login trouble or connection degradation via IMAP. All further updates, and notification of resolution, will be posted on the following Incident Report page (click the button below)…
Webmail & IMAP Login Failures – Cluster B
12/3/2019 3:10 PM ET – All Webmail & IMAP email issues are now resolved and users should no longer receive any errors when logging in.
Thanksgiving 2019
Widomaker will be closed for Thanksgiving on, Thursday, November 28nd, and Friday, November 29rd, 2019. We wish everyone a very happy Thanksgiving and holiday weekend! We will be checking telephone messages, several times, during the day, on Friday. If you have a service related issue, please leave a detailed message.
New Anti-Spam Plugin for Plesk Hosted Mailboxes
This announcement is only intended for customers who have their own custom domain name hosted on one of our Plesk hosting servers.
Our Plesk hosting servers make use of the #1 Open Source anti-spam platform, Spamassassin. Next week we will be implementing an additional anti-spam plugin (Warden Anti-spam and Virus Protection), on our Plesk hosting servers, to enhance the existing Spamassassin system. If you have a domain and e-mail hosted on one of our Plesk hosting servers, you may notice a reduction in the amount of spam/junk e-mail you receive. Additionally, you may see some additional controls and options, regarding spam filtering, in the Plesk control panel.
As with all anti-spam systems, it may require some tweaking at the individual level, before it works optimally. If you notice that some messages are being flagged as spam, that shouldn’t be, please contact us so we can make appropriate adjustments to your individual settings.
Office Closed on Monday, November 4, 2019
Our office will be closed on Monday, November 4, 2019. All services will remain online and monitored.
[Resolved] Webmail Issue
10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.
10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…
[Resolved] Issue with Domain Aliases for Email
Oct 18, 2019 – 1:08 PM ET – Issue resolved.
Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.
Updates on this issue may be found by clicking the button, below…
FBI Releases Article on Defending Against Phishing and Spearphishing Attacks
In recognition of National Cybersecurity Awareness Month (NCSAM), the Federal Bureau of Investigation (FBI) has released an article to raise awareness of phishing and spearphishing. The article provides guidance on recognizing and avoiding these types of attacks.
The Cybersecurity and Infrastructure Security Agency (CISA) encourages users to review the FBI article and CISA’s Tip on Avoiding Social Engineering and Phishing Attacks. For more information on NCSAM, see the NCSAM 2019 webpage and the NCSAM 2019 Toolkit. Users can report suspected attacks to their local FBI office or to the FBI’s Internet Crime Complaint Center at www.ic3.gov.
