Widomaker and Internet related news or information

Announcements

Telephone Outage Monday Aug 24 2015

Due to a telephone company outage, on Monday, August 24th, 2015, in the area of our Newport News office, we are unable to answer telephone calls. The telephone company is working on the problem and has estimated it will be resolved around 1:30PM.

Wednesday, August 19th, 2015

Our offices will be closing early on, Wednesday, August 19th, 2015, at 4:00PM.  If prompted, please leave a message on our voicemail, then we will return your call the next business day during normal hours.

8 Reasons Not to Upgrade to Windows 10

Microsoft’s latest version of Windows, Windows 10, is scheduled to be released, in a few days, on July 29th 2015. This article (click here), about this upcoming new version of Microsoft Windows, has some good reasons to wait to upgrade to Windows 10.

Widomaker recommends waiting to upgrade to Windows 10. Widomaker will not be immediately providing technical support for Windows 10, until additional testing and training has been completed. Widomaker support for Windows 10 will be announced, here, once it is available.

https://www.yahoo.com/tech/8-reasons-not-to-upgrade-to-windows-10-124926327849.html

July 4th 2015

Our offices and phone support will be closed during Saturday July 4th, 2015.  We will resume our normal hours on July 6th.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

Support Hours, June 10th – 15th, 2015

Beginning on Wednesday, June 10, 2015, and lasting through Monday, June 15, 2015, telephone sales and support hours will be temporarily reduced.*

Wednesday June 10: 8:30am – 3:00pm
Thursday June 11: 8:30am – 3:00pm
Friday June 12: 8:30am – 3:00pm
Saturday June 13: 10:00am – 12:00pm
Sunday June 14: Closed
Monday June 15: 8:30am – 3:00pm

*You may be prompted to leave a message, then an on-call representative will return your call during business hours.

Office visits will remain by appointment only.

Normal hours will resume on Tuesday June 16th.

Memorial Day 2015

Widomaker’s office will be closed on Monday, May 25, 2015, for the Memorial Day holiday.

Normal hours will resume on Tuesday, May 26th.

Upcoming Holiday Hours 2014

Thanksgiving

Thursday, November 27th: Closed

Friday, November 28th: 8:30 am to 12:30 pm

Normal Office / Phone Support hours resume on Saturday, November 29th.

Christmas

Wednesday, December 24th: 8:30 am to 12:30 pm

Thursday, December 25th: Closed

Normal Office / Phone Support hours resume on Friday, December 26th.

New Years

Wednesday, December  31st: 8:30 am to 12:30 pm

Thursday, January 1st: Closed

Normal Phone Support hours resume on Friday, January 2nd.

**Office visits are by appointment only.  Please call ahead if you need to come in.

All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message. – See more at: http://weblog.widomaker.com

Telephone Number Changes

There are a few changes that will be made to some of Widomaker’s telephone numbers during the next 30 days.

Widomaker’s main business number, 757-253-7621, will NOT be changing. Please continue to use, 757-253-7621, to reach us.

However, we have maintained several alternate numbers that will be depreciated, and may be discontinued/disconnected in the near future. Please make sure that you have our main business number, 757-253-7621, on file, in case you need to call our office.

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Plesk6 Hosting Server Issue

Early this morning the Plesk6 virtual hosting server appeared to be under heavy load & responding slowly. We opened a trouble ticket with our data center and server provider to investigate.

The Plesk6 server was up and running properly again before 10:00am.

Our provider believes the underlying cause is hardware related. They have scheduled a service window tonight (10/1/2014), and early tomorrow morning (10/2/2014), during off peak hours, to migrate the Plesk6 server to different hardware. The migration is scheduled to start after midnight, tonight.

The server will be unavailable during the migration to new hardware. Because of the large amount of data that needs to be transferred, the migration may take several hours.

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