Widomaker and Internet related news or information

Announcements

New Hours Beginning 10-9-2017

Beginning on, Monday, October 9th, 2017, Widomaker’s telephone sales and support hours will change as follows:

  • 10:00am – 6:00pm, Monday – Friday*
  • Closed Saturday (On Saturdays, certain messages, left before noon, if they contain sufficient details, may be processed before the next business day, based on availability.)
  • Closed Sunday

* During support hours, if a representative is not immediately available, you may be prompted to leave a message, so a representative, once available, may return your call. If you are prompted to leave a message, please do so.

* If you leave a message, be sure to leave details. Leaving a message that asks our support representative to “just call you back” makes it difficult for us to prioritize the call. If you leave enough detail in your message, we can often quickly send you an email to answer your question, which gets you a response much more quickly than waiting for a call back.

Phone Lines 8/9/17

Due to a telephone company outage, our office phone lines are currently down.  As a result, you may not be able to reach our office by telephone.  Until this is resolved, please e-mail support any inquiries.

Update 11:30am:  The telephone company has estimated repairs will not be completed until after 1:00pm.

Update 12:00pm:  Phone service has been restored.

July 4th 2017

Our offices and phone support will be closed on, Tuesday, July 4th, 2017.  We will resume our normal hours on July 5th.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

Slow Internet? Watch Out for High Bandwidth Consuming Apps!

Has your Internet speed suddenly become unusually slow? Have you asked your Internet provider to test your connection, but found no connection issues? One of the apps, on one of your devices (computers, smartphones, tablets, etc.), may be consuming all of your available Internet upload or download bandwidth.

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Advice for DSL Users with Windows 10 and Suddenly Slow Internet

(Updates added to the bottom of article)

DSL users may find that their Internet connection seems much slower once they have upgraded a computer to Windows 10, or purchased a new computer with Windows 10. This may be due to Windows 10 downloading updates or sharing updates using what Microsoft calls Windows Update Delivery Optimization.

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[Partially Resolved] Office Telephone Outage

Widomaker’s business telephone lines are experiencing intermittent trouble. This is frequently preventing us from making or receiving calls, or it causes call quality to be so poor that effective communication is not possible. Our telephone provider is aware of the issue and will, hopefully, have it resolved soon.

If you need to reach us during this time and your call is not answered, or if communication is difficult due to the poor call quality, please e-mail us, or leave a voice mail message, which we will return, during business hours.

Red Alert for Net Neutrality
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