Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information
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Announcements

Widomaker NNTP Service to be Discontinued

The Widomaker Newsgroups/Usenet service, powered by Giganews will be discontinued as of January 31st, 2011. Existing customers will continue to be able to access the service until February 28th, 2011.

This decision is in alignment with other Internet Service Providers that have recently terminated their Newsgroups service due to the declining popularity of Newsgroups as customers chose other methods, such as RSS feeds and web browsing to access information.

If you would like to continue using Giganews service, visit http://www.giganews.com/signup/ for a 14-day free trial.

Support / Office Closed Saturday January 1st 2011

In observation of the New Years holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday January 3rd.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Saturday December 25th 2010

In observation of the Christmas holiday weekend, our hours of operation for our offices are as follows:

Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED

Normal hours will resume on Monday December 27th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Thursday November 25th 2010

In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed.  Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Monday September 6th 2010

In observation of the Labor Day holiday weekend, our offices and support lines will be closed.  We will reopen Tuesday, September 7th, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Monday July 5th 2010

In observation of the Independence Day holiday weekend, our offices and support lines will be closed.  We will reopen Tuesday, July 6, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Memorial Day

In observation of the Memorial Day holiday, our offices and support lines will be closed.  We will reopen Tuesday, June 1, at our normal 8am EST.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Office Phones

If you are trying to call our office, the phones are currently down.  We have the phone company working on the issue.  You can also email us for a quicker response. Thank you for your patience and we apologize for the inconvenience.

UPDATE: 12:05pm – Phone company is reporting a possible Fiber cut in our office park. Crews are on-site working on the problem.

UPDATE: 12:50pm – Fiber cut repaired and phone lines restored.

Winter Storm Power outage

As of Feb 1, at 1pm – Va Power is replacing power to our call center. But have been told it could be another 6-8hr before power has been restored due to the winter storm. Support staff is checking voicemail from a remote location until we loose power to our phone system. You may also send us email and someone will reply as soon as possible. We do apologize for the inconvenience.

Update 2:45pm – Remote phone system is down do to power outage. Voicemail is still working. Please feel free to leave a message or send email to techdesk @ widomaker.com. Not sure how much longer voicemail will stay up on backups.

Update 6:30pm – Voicemail and phone system lost power. The only way to get a hold of us now is via email. We will keep this blog updated.

Update 7:30pm – Phones and power restored

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