Monthly Archives: March 2011
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
3/7/11 1:00a: No ETR as of yet. Have been told that Network Engineers are working the trouble.
3/7/11 12:00p: It was discovered that the phone company network was unable to pass traffic to our customers due to a lack of IP connections. More connections are being added and hope to have all systems running in the next 1 – 2 hours.
3/7/11 2:40p: Service is restored. Customers will need to turn off their DSL Modems/Routers by removing the power cord (black round cord) or if they have a switch, turn it off. Count to 10 very slowly. Then plug in or switch on and give the devices 2 – 3 minutes to power cycle up. After this you should be able to surf the internet normally.