Widomaker and Internet related news or information

[FIXED] DSL Outage (WMBG/NN/Norfolk)

Please note, some DSL customers in the Wmbg/NN/Norfolk areas may be having trouble getting connected to the internet. The common error message is 738 “The server did not assign an address”. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, In most cases, the connection will get establish after a few attempts So please keep trying until this problem is resolved.

11/1/10 11:25a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

11/1/10 2:08p: Possible Hardware failure in phone company network. As soon as we get an update with will let you know.

11/1/10 6:30p: No new information. Phone company ticket is still being worked in the Norfolk area.

11/2/10 7:05a: Phone company worked through the night and problem is still not resolved. At this time there is still no ETR.

11/2/10 2:30p: Problem has now been escalated to the Verizon IPNOC who run the routers and is currently working with them on the issue.

11/2/10 7:00p: Verizon has located the failing hardware that has been causing DSL customers from logging on to the internet. We have been told that they will attempt to migrate all customers to backup equipment while the failing hardware is fixed. Based on the size of this outage, this migration will take some time. Verizon has not provided an ETR of completion. Widomaker does have technicians available to assist with this migration. As this problem is out of Widomaker’s control, we are doing everything we can to get this problem resolved as quickly as possible.

11/3/10 1:00p: Service is restored. If you are still having problems, be sure to turn your DSL modem and/or Router of for 10sec and then turn them back on. Also rebooting your computer will help.

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